Privacy Policy

1. Introduction

Your privacy is important to us. This policy describes our data protection practices and your rights regarding your personal information. If you have questions about this policy or our practices, please contact us at [email protected].

2. Data We Collect

Contact Form Information

When you submit our contact form, we collect:

• Full name
• Email address
• Phone number (optional)
• Message content

Website Analytics

We use analytics tools to understand how visitors use our website. This may include:

• Pages visited and time spent
• Referring website information
• General location data (country/city level)
• Browser and device information

Cookies

We use cookies to enhance your experience. See our Cookie Policy for detailed information.

Project-Related Data

When you engage our services, we may collect data necessary for your project. This is handled under confidentiality agreements and project-specific data protocols.

3. How We Use Your Data

We use personal data for the following purposes:

• Communication: Responding to inquiries and providing project updates
• Service Delivery: Completing data science projects and related work
• Website Improvement: Analysing usage to improve our site and services
• Marketing: Sending occasional updates about our services (with your consent)
• Legal Compliance: Meeting regulatory and legal requirements

4. Data Sharing

We do not sell or rent your personal data. We may share information with:

• Service Providers: Third parties who assist with website hosting, analytics, and email services
• Legal Requirements: When required by law or to protect our rights
• Project Partners: Only with your explicit consent and under confidentiality agreements

5. Data Protection Measures

We implement comprehensive security measures to protect your data:

• Secure HTTPS encryption for all web communications
• Restricted access controls to personal data
• Regular security assessments and updates
• Confidentiality agreements with all staff and contractors
• Data stored on secure servers with redundancy

6. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations:

• Contact Form Data: Retained for 12 months after last contact
• Project Data: Retained as per project agreements and contractual obligations
• Analytics Data: Retained for 24 months in aggregated form

7. Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge Complaint: File a complaint with relevant supervisory authorities

To exercise these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware of collecting data from a minor, we will promptly delete such information.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, sending a notice to your email address.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

Helixbyte Limited
Room 2505, 25/F
Chinachem Exchange Square
1 Hoi Wan Street
Quarry Bay, Hong Kong

Email: [email protected]
Phone: +852 2834 6195